Our Contact Center can be reached at (757) 928-8850 or (800) 928-8801. After-hours support is available if you need account information or have a general question.


We’re happy to answer your general inquiries. For account assistance, start a secure chat in Mobile Banking or Online Banking > Support. We’re available M–F 8:30am–6pm.


BayPort members can log in to Online Banking > Support and submit a secure message anytime. We’ll respond shortly.

BayPort Way corporate headquarters

Headquarters Address
One BayPort Way, Suite 350
Newport News, VA 23606

Find a BayPort branch

Mortgage Center

Call (757) 896-8769 for assistance with any of your mortgage questions.

Financial Counseling

Make an appointment with Lisa Wiseman at (757) 928-8896 or to discuss how you can improve your financial wellness.

Investment Services

Make a BayPort Financial appointment with our investment advisors to identify your long-term goals and create a strategy for achieving them.

Home, Auto & Life Insurance

If you live in Virginia or North Carolina, call BayPort Insurance at (757) 493-5140 or email for a free quote.

Debit Card

Call (757) 928-8850 or (800) 928-8801 for activation, to report a lost or stolen card, and to verify your recent debit card transactions.

Credit Cards

To report lost/stolen cards, call (757) 928-8850 or (800) 928-8801. Call Mastercard Global Service at (800) 622-7747 in case of emergency. For ScoreCard Rewards assistance and inquires, call (800) 854-0790.

Online & Mobile Banking Access

Never logged in before? To access Online Banking, use your account number and STAR PIN (personal identification number). Then, you’ll be prompted to create a username and password. If you haven’t set up a STAR PIN yet or need help logging in, give us a quick call at (757) 928-8850.

If you would like to delete your access, please call, chat, or email us.

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