Our Contact Center can be reached at (757) 928-8850 or (800) 928-8801. After-hours support is available if you need account information or have a general question.


We’re happy to answer your general inquiries. For account assistance, start a secure chat in Mobile Banking or Online Banking > Support. We’re available M–F 8:30am–6pm.


BayPort members can log in to Online Banking > Support and submit a secure message anytime. We’ll respond shortly.

BayPort Way corporate headquarters

Headquarters Address
One BayPort Way, Suite 350
Newport News, VA 23606

Find a BayPort branch

Mortgage Center

Call (757) 896-8769 for assistance with any of your mortgage questions.

Financial Counseling

Make an appointment with Lisa Wiseman at (757) 928-8896 or to discuss how you can improve your financial wellness.

Investment Services

Make a BayPort Financial appointment with our investment advisors to identify your long-term goals and create a strategy for achieving them.

Home, Auto & Life Insurance

If you live in Virginia or North Carolina, call BayPort Insurance at (757) 493-5140 or email for a free quote.

Debit Card

Call (757) 928-8850 or (800) 928-8801 for activation, to report a lost or stolen card, and to verify your recent debit card transactions.

Credit Cards

To report lost/stolen cards, call (757) 928-8850 or (800) 928-8801. Call Mastercard Global Service at (800) 622-7747 in case of emergency. For ScoreCard Rewards assistance and inquires, call (800) 854-0790.

Online & Mobile Banking Access

Never logged in before? To access Online Banking, use your account number and STAR PIN (personal identification number). Then, you’ll be prompted to create a username and password. If you haven’t set up a STAR PIN yet or need help logging in, give us a quick call at (757) 928-8850.

If you would like to delete your access, please call, chat, or email us.

(757) 928-8850 · (800) 928-8801

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

Our website contains links to websites owned and operated by third parties. If you use these links, you leave our website. BayPort Credit Union has no control over the contents of such linked websites or third parties and is not responsible for these websites, their content, or availability.

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